Cancel and delete
Stop paying, get your data, or delete the account. In that order of how final it is.
Cancel the plan
Under Plan & billing, Manage billing opens Paddle, where you cancel. Your plan runs to the end of what you paid. After that the dashboard turns read-only, and you can pick a plan again whenever you like (Keep my plan undoes a cancel before it ends).
An account whose trial, or cancelled plan, ended without a new plan is read-only for 14 days, then paused, and deleted 30 days after the end, with emails at each step.
Get your data
Email support@trckable.com from your account's address and we send your whole account as one file within 7 days. Meanwhile, every report can be exported as CSV from the dashboard, and the API reads the same numbers.
Delete the account
Open your account from your picture, choose Account and Delete account…, and type your email to confirm (and a code, when asked). The plan is cancelled at once, and tracking stops. Your sites, their analytics and your team's access are deleted 30 days after you ask, and you can restore it until then (or at once, if you email support@trckable.com). To restore it, sign in and choose Restore: it comes back read-only until you choose a plan. Your data leaves our backups within 30 days of that.
Refunds
A payment of the last 14 days is refunded in full (once per account), and a yearly plan gets back the whole months it has not used. You can ask by deleting your account, or by email without deleting it. The refund policy has the details.